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ninewickets FAQ — Every Question You Have, Answered

From registration to withdrawal — get detailed answers to all your ninewickets questions in English.

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Registration & Account

Answers to questions about creating a new account, identity verification, profile updates, and security settings.

Deposits & Withdrawals

Everything you need to know about depositing and withdrawing via bKash, Nagad, and Rocket — including methods, timeframes, and limits.

Bonuses & Offers

Everything you need to know about the welcome bonus, cashback, free spins, wagering requirements, and the referral programme.

Games & Betting

Learn about the rules and strategies for slots, Live Casino, Sports Betting, and Fish Game.

Security & Privacy

Account security, 2FA, password changes, and keeping your personal information private.

Customer Support

Find everything you need to know about Live Chat, email support, and our complaint resolution process.

All Questions
Account
Payment
Bonus
Games
Security

Account & Registration

10 Questions

Signing up on ninewickets takes just 2 minutes. All you need is:
  • An active Bangladeshi mobile number
  • Your full name
  • A strong password
  • Must be 18 years of age or older
Registration is completely free. Register Now and claim your welcome bonus.

No, only one account is permitted per person. If the same individual creates multiple accounts, all accounts will be closed and any balance may be forfeited. Different members of the same household may each open their own account using separate mobile numbers and ID documents.

An account may be suspended due to incomplete verification, suspicious activity, or a violation of our terms. Please contact our support team right away. In most cases, completing KYC verification is all it takes to get your account reinstated.

Yes, you can update your mobile number from Account Settings. An OTP will be sent to both numbers for verification. For security purposes, only one number can be changed at a time, and changes are limited to once every 30 days.

KYC (Know Your Customer) verification is required to prevent fraud and keep your account secure. Before your first withdrawal, you'll need to submit a photo of your National ID or passport. Verification is typically completed within 24 hours.

Once your KYC verification is complete, you won't need to do it again. It's a one-time process done purely for your security.

Deposits & Withdrawals

12 Questions

ninewickets supports all major payment methods available in Bangladesh:
  • bKash — Minimum BDT 100, Maximum BDT 50,000
  • Nagad — Minimum BDT 100, Maximum BDT 50,000
  • Rocket (DBBL) — Minimum BDT 100, Maximum BDT 30,000
  • Bank Transfer — Minimum BDT 1,000
On the Deposit page for more information.

Deposits via bKash and Nagad are usually instant — your balance is credited within 1 to 5 minutes. Bank transfers may take 30 minutes to 2 hours. If you run into any issues, contact support with your transaction ID.

Withdrawal details:
  • Minimum withdrawal: BDT 300
  • Maximum withdrawal (daily): BDT 50,000
  • bKash/Nagad: Usually 1–5 minutes
  • Bank: 1–2 business days
KYC verification is required before your first withdrawal.

Please wait 10 minutes first. If the issue persists, contact our 24/7 Live Chat support with your transaction ID or a screenshot. Most issues are resolved within 30 minutes.

Tip: Always make sure you are sending to the correct ninewickets payment number when making a deposit.

ninewickets does not charge any fees on withdrawals. However, payment providers (bKash, Nagad, etc.) may apply their own transaction charges — typically 1.5% or less.

Bonuses & Promotions

10 Questions

Get a 100% welcome bonus on your first deposit on ninewickets — up to BDT 5,000. For example: deposit BDT 2,000 and receive BDT 2,000 in bonus funds, giving you a total balance of BDT 4,000. A minimum deposit of BDT 500 is required to claim the bonus. Before Registration .

Wagering refers to how many times you must bet with your bonus before you can withdraw it. For example, a 10x wagering requirement means that if you receive a BDT 1,000 bonus, you must place BDT 10,000 in total bets before withdrawing. This is in place to prevent bonus abuse.

Weekly cashback is credited every Monday morning. You will receive a set percentage back on your net losses from the previous week. Cashback rates vary by VIP level — ranging from 5% to 15%.

Share your referral code with friends. When they sign up and make their first deposit using your code, you'll earn a BDT 200 bonus. There's no limit on referrals — the more you refer, the more you earn.

No, bonuses cannot be withdrawn directly. Winnings earned from a bonus can only be withdrawn once the wagering requirements have been met. Your main balance (deposited funds) can be withdrawn at any time.

Games & Betting

8 Questions

ninewickets gives you access to 500+ games:
  • Slots — 300+ slots from the world's top providers
  • Live Casino — Baccarat, Roulette, and Blackjack with live dealers
  • Fish Game — A popular arcade game with a fishing theme
  • Sports Betting — Bet on 30+ sports including cricket, football, and tennis

All games on ninewickets use RNG (Random Number Generator) technology, which is independently audited. This ensures every outcome is completely random and unbiased. Our game providers are internationally licensed.

Yes, ninewickets is a fully mobile-first platform. Whether you're on Android or iOS, you'll enjoy a seamlessly smooth experience right from your mobile browser — no app download required.

Sports BettingThe minimum bet starts at BDT 20. Maximum bet limits vary by sport and market — typically ranging from BDT 10,000 to BDT 1,00,000. VIP members enjoy higher limits.

Security & Privacy

8 Questions

Yes, ninewickets keeps all your data protected with 256-bit SSL encryption. We never sell your information to third parties. Our Privacy Policy All data is stored securely in accordance with.

On the Login page Click "Forgot Password?" An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes just 2–3 minutes.

Change your password immediately and log out of all active sessions. Then notify our support team. We will investigate and, if necessary, temporarily suspend your account. Enabling 2FA reduces the risk of hacking by 99%.

Deposit limits, session time limits, reality reminders, and self-exclusion options are all available in your account settings. For more details, visit our Responsible Play View page.

FAQ

12 Questions

ninewickets operates under an international gaming license. The platform adheres to international standards and security protocols. Our About Us Detailed licence information is available on the page.

ninewickets customer support is available 24/7. Ways to reach us:
  • Live Chat — Click the chat icon at the bottom right of the website
  • Email — [email protected] (typically responds within 2 hours)
  • Messaging — On social media platforms
Full support is available in English.

VIP membership is granted automatically. Earn points with every bet and gradually advance to higher VIP tiers. Higher tiers come with better cashback, faster withdrawals, and a dedicated personal account manager.

To file a complaint, write to us in detail at [email protected]. We typically respond within 24 hours. For complex matters, a resolution is provided within a maximum of 7 business days. Our Terms & ConditionsThe complaint resolution process is described in detail -.
Contact Support

If you can't find the answer you're looking for, get in touch with our team.

Live Chat

Get instant support. Typically a response within 1 minute.

Email Support

For detailed issues, please email us.

[email protected]
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