ninewickets Terms & Conditions — A Complete Guide to Using the Platform

These Terms & Conditions apply to the ninewickets website and all related services. ninewickets is an online gaming and Sports Betting platform operating under an international license.

These Terms & Conditions have been prepared in English for users in Bangladesh. In the event of any ambiguity, the English version shall take precedence.

• These Terms & Conditions apply to all registered and unregistered users.
• Users must be at least 18 years of age to use the platform.
• These Terms & Conditions are aligned with internationally recognized gaming regulations.
• In the event of a dispute, ninewickets' decision shall be final.

To register an account on ninewickets, you must meet certain basic eligibility requirements. If these conditions are not met, ninewickets reserves the right to close the account at any time.

Registration Requirements

• You must be 18 years of age or older to register.
• All information provided must be accurate, complete, and up to date.
• Each individual may operate only one account.
• The mobile number used for registration must be valid and active.
• A national ID may be required to complete identity verification.

You are solely responsible for the security of your account. Never share your password or login credentials with anyone. If you suspect unauthorized access to your account, contact ninewickets support immediately.

Ninewickets currently accepts deposits via bKash, Nagad, and Rocket, as well as bank transfer. All deposits are processed in BDT.

Deposit Limits

• Minimum deposit: BDT 100 (via bKash and Nagad)
• Maximum per transaction: BDT 50,000 (Mobile Banking)
• Minimum bank transfer amount: BDT 1,000
• ninewickets charges no deposit fees.

Deposits are normally credited instantly. If there is a delay due to network issues, please contact support with your transaction ID. All cases are resolved within 24 hours.

Your account must be fully verified before you can withdraw from ninewickets. Withdrawals are only permitted to the same payment method used for the original deposit.

• Minimum withdrawal amount: BDT 300
• Maximum daily withdrawal: BDT 500,000
• Standard processing time: 1–5 minutes (bKash and Nagad)
• Bank transfer processing time: up to 24 hours
• ninewickets charges no withdrawal fees.

In cases of suspected suspicious activity, ninewickets reserves the right to delay or suspend the withdrawal process. Our support team will contact you in such cases.

Ninewickets offers a variety of bonuses and promotional offers. Each bonus carries its own terms and wagering requirements, which you should read carefully before accepting.

General Bonus Terms

• Wagering requirements must be met before any bonus can be withdrawn.
• Each bonus offer may only be used once per account.
• Eligibility for bonuses depends on the accuracy of the information provided at registration.
• ninewickets reserves the right to modify or cancel any promotion at any time.
• Multiple accounts or members of the same household are not eligible for the same bonus.

If you have any questions about a bonus, contact support before activating it. Terms cannot be changed once a bonus has been activated.

All games on ninewickets are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is completely random and impartial, and is regularly audited by independent third parties.

• There is no way to alter or manipulate game outcomes.
• If a technical error occurs during a game, the affected round will be voided and stakes refunded.
• In Sports Betting, if a match is cancelled, bets are automatically refunded.
• If you are disconnected during a live game, the current hand or round will be completed.

Ninewickets ensures industry-leading RTP rates — typically 96–98% on slots, 98.9% on Live Baccarat, and up to 99.5% on Blackjack. RTP details for individual games are available in each game's info section.

The following activities are strictly prohibited on the ninewickets platform. Violations may result in immediate account closure and forfeiture of any remaining balance.

• Creating or operating multiple accounts.
• Registering with a false identity or fraudulent information.
• Using the platform for money laundering or any illegal transactions.
• Attempting unauthorized access to another member's account.
• Exploiting system or game vulnerabilities to gain an unfair advantage.
• Allowing anyone under the age of 18 to use an account.
• Using multiple identities to abuse bonuses.

Ninewickets reserves the right to temporarily suspend or permanently close any account at any time, without prior notice.

• Violation of these terms may result in immediate account suspension.
• Accounts will be temporarily suspended while suspicious activity is under investigation.
• Users may also request account closure themselves.
• An inactivity fee may apply to dormant accounts (see full terms for details).

Ninewickets places the highest priority on protecting your personal information. For full details on how we collect, use, and safeguard your data, please refer to our Privacy Policyas referenced.

• Your information is never sold to third parties.
• All data is protected with 256-bit SSL encryption.
• Documents collected for identity verification are stored securely.
• You have the right to request deletion of your personal data.

Ninewickets is firmly committed to responsible gaming. Gaming should be a form of entertainment — never a substitute for income.

• You can set daily or weekly deposit limits on your account.
• You may use the self-exclusion feature to suspend your account for a specified period.
• Our support team is available to help you with responsible gaming tools.

For more details, visit our Responsible Play Read the page.

For any dispute or complaint, please contact ninewickets customer support in the first instance. We aim to respond within 72 hours.

• Complaints must be submitted within 30 days of the incident.
• If a resolution cannot be reached through our support team, the matter will be referred to international arbitration.
• Game result logs are retained on our servers for 6 months.
• If an incorrect payment occurs due to a technical error, ninewickets reserves the right to reverse the transaction.

Ninewickets reserves the right to update these Terms & Conditions at any time. For significant changes, members will be notified by email, SMS, or via an on-platform notice.

• The effective date of any terms update will be clearly stated.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the terms, you may request account closure.

For any questions regarding these Terms & Conditions, please contact our support team: [email protected]